Refund policy

Due to the product's nature and for hygiene purposes, we do not accept requests for exchanges or refunds, except in the case of damaged or defective goods. If an item is deemed to be defective, please email info@neetujoshbeauty.com stating your Name, Order Number, along with A Photo of The Product. To be deemed defective, the item must not differ in condition as how it was received, unused or unworn, and in its original packaging. Defective items need to be addressed within 30 days from the day of purchase. Neetu Josh Beauty reserves the right to refuse refund/replacement products if 30 days have passed since the purchase of the product. If the product is deemed defective by Neetu Josh Beauty, you can request for a replacement of the same item or a refund of the product price. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please allow up to 7-15 business days for refund to show on your statement.

Refuse or Return Packages

In case of Refuse or Return packages, we will charge the shipping and handling fees to the mode of payment chosen on the checkout form, and will be deducted from any refund. A reshipping fee will also be charged in case a reshipment is needed. Neetu Josh Beauty is not responsible for any shipped packages that are lost or stolen.